Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Sutherland Lodge Surgery
2014-12-12
Person
5
5
0
Written by a patient
Written by a patient 12th December 2014
Great surgery, easy to get an appointment.
18th December 2014
Response from Sutherland Lodge Surgery
High praise indeed. Many thanks
Sutherland Lodge Surgery
2014-12-12
Person
4
5
0
Written by a patient
Written by a patient 12th December 2014
I like the fact you can book appointments on line. That you can also get an on the day appointment if needed. Most of the receptionists are friendly and helpful which is what you need when you are feeling poorly. A couple could do with some extra training in how to be friendly and helpful.
18th December 2014
Response from Sutherland Lodge Surgery
This is excellent feedback. We encourage any comments regarding where patients feel we are lacking. This helps us highlight areas of training need and indeed refresher courses!.
Sutherland Lodge Surgery
2014-12-09
Person
4
5
0
Written by a patient
Written by a patient 9th December 2014
I find all the admin staff friendly and most helpful, I have been a patient at this surgery since I was born and all the GPs have treated me very very well over the years.
I cannot find fault but to say that all human beings sometimes get out of bed the wrong side and Doctors are no different, which one realises very occasionally during an appointment but I would not want to change my surgery.
15th December 2014
Response from Sutherland Lodge Surgery
Thank you for this response. It is quite unique that we (and especially the GPs) are seen as 'human beings' for a change.
Sutherland Lodge Surgery
2014-12-09
Person
4
5
0
Written by a patient
Written by a patient 9th December 2014
I have been a patient for more than 40 years and cannot speak highly enough of the care I have received.
15th December 2014
Response from Sutherland Lodge Surgery
This is very encouraging, many thanks for taking the time to comment on our services. We hope that you continue to receive the same standard of services for many more years to come.
Sutherland Lodge Surgery
2014-12-08
Person
4
5
0
Written by a patient
Written by a patient 8th December 2014
I have been a patient at Sutherland Lodge for more than forty years and can't speak too highly of the treatment I have received. I find being able to book appointments and ask for repeat prescriptions online have made a huge difference. The only real problem is the car park but there isn't any scope for extending it so if I have an appointment, my husband drives me and waits for a space to appear I do the same for him.
28th January 2015
Response from Sutherland Lodge Surgery
Thank you for your positive comments. We have had quite a good response to our on-line services which is great news. With regards to the car park, unbelieveable as it may sound, we have the largest car park of all the GP surgeries in Chelmsford. Unfortunately we have quite a few 'non' patients who park here and walk into town and it is only if we see them doing this, can we challenge them. We do put notices on their cars, but most ignore this. And because we are a private car park, the police are really not interested. This is a daily battle I'm afraid.
Resources
Short link to review Sutherland Lodge Surgery: http://iwgc.net/ejml9